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TeleCheckout FAQ

​Which payment gateway works with TeleCheckout?

TeleCheckout currently supports Stripe, Bluesnap, 2checkout and Paypal.
If you would like to use another payment gateway, you can send us your request, the most popular will be implemented first. We can also offer custom development if you have an important need.

When I click on the buy now button it leads me to the homepage?

There could be a conflict with another checkout app.
  1. Method 1: Switch them both off first, then uninstall them both, then install only TeleCheckout.
  2. Method 2: how-to-solve-the-page-you-were-looking-for-doesnt-exist

Error: "No Shipping Option for your cart selection"

This error is shown on checkout when the cart selection doesn't match any shipping zone based on the criteria. Check your shipping zones:
For example, if max weight is 20 lb and user has a cart selection weighting more.

Stripe's FAQ

Please visit the Stripe FAQ page.

Does TeleCheckout offers an Affiliate Program?

TeleCheckout does not offer an Affiliate Program and there is no plan to do so in the future.

Does TeleCheckout offers Upsell / Cross-sell at checkout?

TeleCheckout shows cross-sell during checkout: items frequently bought together with the items that are already in the cart. It uses previous sales to determine the best matches. If you don't have enough data you could manually teach the system by doing a test orders with the items you want to match together. When you do a teaching order, please add at least 2 items to the order so that the items can be matched together. This order can be done in your Shopify Admin panel using the draft order feature. 

How to setup TeleCheckout in test mode?

See setup-telecheckout-in-test-mode to do test orders.

On the first launch and if there are no gateway setup, you will be offered to setup test mode with a single click in your TeleCheckout Admin Panel.

Will BOGO discount work in TeleCheckout?

BOGO (By One Get One Free) discount codes are 100% compatible with TeleCheckout.

How to add custom text on the checkout page in Shopify Basic?

In your Shopify admin panel, select Apps > TeleCheckout.
Scroll to the bottom where you will see a section called Internationalisation.
Click on Edit the Translations or Customise the Texts
Select the language of the text you would like to edit.
Search the original text using F3 or CTRL+F key, enter your custom checkout text on the right hand side.
Press Save.
​On the same page, click the Preview link at the top.

Alternatively You can also add text in a custom Footer on the checkout in Shopify.

How to add a custom footer on the checkout page in Shopify Basic?

In your Shopify admin panel, select Apps > TeleCheckout.
Scroll to the section called Footer Sections.
Enter your custom checkout footer text and press Save.
You can also customize your custom checkout footer text with Custom CSS.

How to show the scarcity timer on the checkout page in Shopify Basic?

The famous scarcity timer is often represented with a flame and urges the customer to complete their checkout. Follow those steps to show the burning timer on your checkout in Shopify:

In your Shopify admin panel, select Apps > TeleCheckout.
Scroll to the section called Marketing.
Check the box Display a scarcity timer and press Save.

You can customize the text, see above section: How to add custom text on the checkout page in Shopify Basic?

How to show a Live Chat on the checkout page in Shopify Basic?

In your Shopify admin panel, select Apps > TeleCheckout.
Scroll to the section called Live Chat.
Pick one by adding your API key and press Save.

How to automatically change the currency of the checkout in Shopify Basic?

In your Shopify admin panel, select Apps > TeleCheckout.
Scroll to the section called Currency.
Select your currency converter App and press Save.

How to automatically translate the checkout in Shopify Basic?

In your Shopify admin panel, select Apps > TeleCheckout.
Scroll to the section called Internationalisation.
See The language of the checkout page.
Select Automatic User Language Recognition and press Save.

What third party tools can be added to the checkout?

TeleCheckout supports a variety of tools for your checkout, please get in touch if you would like to add your favourite one: Facebook Pixel, Google Analytics, Google Ads, Criteo, Lucky Orange, Hotjar, Tawk.to, Zendesk, Hubspot, Currency Converter Plus, etc. 

How to hide some countries / show only one country?

In your Shopify admin panel, select settings > shipping.
​And select only the countries you want in the shipping zone(s).

Will I be charged the 1% transaction fee when the order is paid with Cash On Delivery (COD)?

There is no transaction fee for COD, so there are no extra charges for those orders.

How do I enable/disable payment methods for specific currencies/countries?

Our Skip Currency feature directs shoppers who use specific currencies of your choosing to Shopify checkout where you can have different gateways set up. Other customers who do not use the indicated currency will then be directed to TeleCheckout which you could customize to include only certain payment methods.

To use Skip Currency, navigate to Apps > TeleCheckout > Currency then indicate the 3-letter currency code. For multiple currencies, separate them with a comma.

Button/Link still redirecting my customers to Shopify Checkout

Poorly designed third-party apps may conflict with TeleCheckout. Try disabling conflicting third-party apps such as: SkipCart, Bundles, etc.

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