TeleCheckout FAQ

​Which payment gateway works with TeleCheckout?

TeleCheckout currently supports Stripe, Bluesnap, 2checkout, Paypal and Cash on Delivery (COD).

Or start and open an account now. 

For stores looking for more options to extend internationally, we recommend looking at our Skip Currency feature.

How to enable "Skip Cart" with TeleCheckout?

Simply enable the "skip cart" option build in TeleCheckout. Third-party "Skip Cart" apps are not compatible, you shall disable them for the redirect to work properly. 

Stripe's FAQ

Please visit the Stripe FAQ page.

Does TeleCheckout offer an Affiliate Program?

TeleCheckout does not offer an Affiliate Program and there is no plan to do so in the future.

Does TeleCheckout offer Upsell / Cross-sell at checkout?

TeleCheckout shows cross-sell during checkout: items frequently bought together with the items that are already in the cart. It uses previous sales to determine the best matches. If you don't have enough data you could manually teach the system by doing a test orders with the items you want to match together. When you do a teaching order, please add at least 2 items to the order so that the items can be matched together. This order can be done in your Shopify Admin panel using the draft order feature. 

Does TeleCheckout offer Post Purchase One Click Upsell?

While we are still working on this feature, we already offer access to our Beta for Post Purchase One Click Upsell using the 2checkout and Paypal-via-2checkout gateways. Open an account now. 

See setup-telecheckout-in-test-mode to do test orders.

On the first launch and if there are no gateway setup, you will be offered to setup test mode with a single click in your TeleCheckout Admin Panel.

How to show a Live Chat on the checkout page in Shopify Basic?

In your Shopify admin panel, select Apps > TeleCheckout.
Scroll to the section called Live Chat.
Pick one by adding your API key and press Save.

How to automatically change the currency of the checkout in Shopify Basic?

In your Shopify admin panel, select Apps > TeleCheckout.
Scroll to the section called Currency.
Select your currency converter App and press Save.

How to automatically translate the checkout in Shopify Basic?

In your Shopify admin panel, select Apps > TeleCheckout.
Scroll to the section called Internationalisation.
See The language of the checkout page.
Select Automatic User Language Recognition and press Save.

Which third party tools can be added to the checkout?

TeleCheckout supports a variety of tools for your checkout, please get in touch if you would like to add your favourite one: Facebook Pixel, Google Analytics, Google Ads, Criteo, Lucky Orange, Hotjar, Tawk.to, Zendesk, Hubspot, Currency Converter Plus, etc. 

How to hide some countries / show only one country?

​In your Shopify admin panel, select settings > shipping.
​And select only the countries you want in the shipping zone(s).

Will I be charged the 1% transaction fee when the order is paid with Cash On Delivery (COD)?

There is no transaction fee for COD, so there are no extra charges for those orders.

Will Shopify charge me external gateway fees when using TeleCheckout?

No. There are no transaction fees for COD and Shopify external gateway fees are waived when using TeleCheckout.

And more...

How to add custom text on the checkout page in Shopify Basic?

Will BOGO discount work in TeleCheckout?

Do I need a PayPal account to accept payments via PayPal?

How to add a custom footer on the checkout page in Shopify Basic?

How to add a scarcity timer on the checkout page in Shopify Basic?

How do I enable/disable payment methods for specific currencies/countries? (Skip Currency)

Troubleshooting TeleCheckout Errors

Error: Facebook Pixel does not work/does not reflect back to my Facebook campaigns

Error: When I click on the Buy Now button it leads me to the homepage?

Error: "No Shipping Option for your cart selection"